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We understand the importance of protecting the privacy of an individual's personal information. This policy statement sets out how Dennis Family Corporation Pty Ltd ABN 15 089 081 667 and its related entities (we/our/us) aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, hold, use and disclose your personal information.
In handling your personal information, we are committed to preserving your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and its 13 Australian Privacy Principles. This policy statement may be updated from time to time.
This policy statement addresses the following:
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of our products and services, we may collect your personal information.
Generally, the kinds of personal information we collect include:
In some circumstances, we may also hold other personal information provided by you or a credit reporting body.
Generally, we collect your personal information directly from you, through the completion of a manual or online form, an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of our website, including but not limited to when you:
There may be occasions when we collect your personal information from other sources such as an information services provider or a publicly maintained record including but not limited to:
We may also collect personal information about you when conducting market research.
Generally, we only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
We collect, hold, use and disclose your personal information where it is reasonably necessary for the purposes of:
Where personal information is used or disclosed, we take reasonable steps to ensure it is relevant to the purpose for which it is to be used or disclosed.
You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide our products and services to you.
We disclose your personal information for the purpose for which we collect it. That is, generally, we will only disclose your personal information for a purpose related to the provision, construction or financing of land and homes.
This may include disclosing your personal information to third parties engaged by us to perform administrative or other services, lenders or other credit providers, mortgage insurers, our contractors including, without limitation, building contractors, related bodies corporate, stationery printing houses, mailing houses, professional advisors or people or entities considering acquiring an interest in our business or assets.
We also disclose to the credit reporting body, Veda Advantage (the contact details of which are set out in paragraph 2), information about you having applied for credit. This enables us to collect from Veda Advantage credit related personal information about you for the purposes of:
This disclosure is always on a confidential basis or otherwise in accordance with law. We may also disclose your personal information with your consent or if disclosure is required or authorised by law.
We do not disclose personal information to overseas recipients. However, in the event we need to do so:
We may use and disclose your personal information in order to inform you of our products, services, offers and promotions that may be of interest to you and the products, services, offers and promotions of our contractors and third party service providers (for example, buildering contractors).
In order to inform you of such products, services, offers and promotions, such communications may be sent to you by email, SMS or other form of electronic communication.
In the event you do not wish to receive such communications from us or our third party service providers, you can opt-out by contacting us via the contact details set out in paragraph 19 or through any opt-out mechanism contained in a marketing communication to you.
We take reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by those who have a legitimate business purpose and reason for accessing it. The secure databases are operated either by us or by our external service providers and we have implemented a range of security measures, including strict confidentiality agreements, passwords, firewalls and encryption to restrict access.
We will destroy or de-identify personal information in circumstances where it is no longer required or at your request, unless we are otherwise required or authorised by law to retain the personal information.
You should be aware that the Internet is not a secure environment. Although we will use reasonable endeavours to protect your personal information, we cannot guarantee the security of personal information that is being transferred via the Internet. If you use the Internet to send us personal information, including your email address, it is sent at your own risk. Once we have received your personal information, we will use strict processes and security measures to prevent unauthorized access.
If we engage external service providers to assist us to fulfil our functions and activities, we generally require them to implement appropriate measures to protect any personal information that is provided to them.
In the event that our website contains links to websites that are operated by third parties, such links are provided as a convenience to you and should not in any way be interpreted as an endorsement of any company, content or product that may be linked. Any access to a third party website that is linked to our website is at your own risk and we have no control over and are not responsible for the accuracy, validity or ownership of any content of a linked site and the privacy practices of those linked websites.
We take reasonable steps to ensure personal information we collect, hold, use and disclose is accurate, up-to-date and complete.
Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by us.
If at any time you would like to access or seek correction of the personal information that we hold about you, or you would like more information on our approach to privacy, please contact our Privacy Compliance Officer via the contact details set out in paragraph 19.
We will grant access to your personal information to the extent required or authorised by the Privacy Act or other law and take reasonable steps to correct personal information where necessary and appropriate. In the event that access to your personal information is denied, we will provide you with reasons for doing so.
To obtain access to your personal information:
In the event we correct personal information that we have previously disclosed to another entity, you may request us to notify that other entity of the correction. In these circumstances, we will take reasonable steps to notify the other entity of the correction unless it would be impracticable or unlawful to do so.
We will endeavour to respond to your request to access or correct your personal information within 30 days from your request. You may also seek to access and correct personal information we have obtained about you from Veda Advantage by contacting them on the details set out in paragraph 2.
We reserve our right to refuse your request to access or correct your personal information if we consider your request to be frivolous or vexatious or if we are otherwise legally entitled to do so.
If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will nevertheless take reasonable steps to provide you with access in a manner that meets both your, and our, needs.
If we refuse your request to correct your personal information that we hold and you provide us with a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to associate the statement in such a way that will make the statement apparent to users of your personal information.
Cookies cannot determine the identity of individual users. Cookies are a feature of your Internet browser that you can disable at any time, but this may mean that you are not able to use the full functionality of our website.
We also make use of third party cookies, for example, those that are sent by advertisers on websites that you visit. Third party cookies are used on our website to enable remarketing and reporting of user demographics and user interests.
We offer Wi-Fi services to customers and prospective customers at certain sites, including our sales offices, buildings and display home villages.
If you are in possession of a device that is enabled for Wi-Fi and you are within range of one of our networks, we will automatically collect your location information and other information about your device while you are within the range of our Wi-Fi network, for example, the type of device you hold, MAC address, signal strength, information specific to the handset and operating system and its movement patterns. Such information is unlikely to personally identify you, unless you connect to our Wi-Fi network.
In addition to the information referred to above, if you connect to our Wi-Fi network, we may collect information from you, including your name, phone number, email address and details of the websites you access while you are connected to our network. We may use your personal information in aggregate form to improve our services and make them more responsive to your needs.
If you prefer that the above information is not collected via our Wi-Fi services, simply opt-out by turning off your phone’s Wi-Fi when entering our buildings.
If you are within range of one of our networks and have Bluetooth capability on your smartphone switched on and are in possession of a device that is enabled for Wi-Fi, we will automatically collect your location information and other information about your device while you are within the range of our Wi-Fi network for example, the type of device you hold, MAC address, signal strength, information specific to the handset and operating system and its movement patterns. Through the use of this Bluetooth surveillance, we will also be provided with your mobile number.
One of the ways we will collect this information is through the use of Blix Traffic whereby we install Blix sensors in our carparks, sales offices, buildings and display home villages for the purpose of tracking visitor flows, tracking customer sales experiences and marketing to customers.
For customers already on our database, we use the information gathered via Bluetooth surveillance for promotional marketing purposes. For those individuals not already on our database, we will not use the information gathered through Bluetooth surveillance for promotional marketing purposes.
If you prefer that the above information is not collected via our Bluetooth surveillance, simply opt-out by turning off your phone’s Wi-Fi and Bluetooth capabilities when entering our display villages, buildings and associated car parks.
We use CCTV surveillance systems to record activity at our sites, including sales offices and car parks. We collect, hold, use and disclose your personal information, including your visual image, gathered via CCTV surveillance systems for one or more of our legitimate purposes related to our operations, including:
From time to time we may take photographs and video footage of you (or your children) when you (or your children) participate in or enter the premises of any of our social events, including but not limited to: Halloween costume events, Easter Egg Hunts, fitness in the park events and outdoor cinema experiences, which may be hosted at any of our residential estates. The photographs and/or video footage captured at these events may be used in electronic media and we may publish them online or via social media for fundraising, publicity or other legitimate business purposes. On request we will provide you with the photos or video footage for review prior to their publication.
We will protect the information we hold about you and comply with the notifiable data breaches scheme set out in the Privacy Act.
Where we become aware that a suspected data breach is likely to result in serious harm to you (in the event we hold information about you), we will investigate the suspected breach and notify you and the Office of the Australian Information Commissioner of that breach.
Please direct all privacy complaints to our Privacy Compliance Officer.
At all times, privacy complaints:
In the event you have a complaint with respect to privacy, the Privacy Compliance Officer will commence an investigation and inform you of the outcome of the investigation. If you are dissatisfied with the outcome of the investigation, you may refer the complaint to the Federal Office of the Australian Information Commissioner or, if you would like to participate in an external dispute resolution process, to Credit Ombudsman Services Ltd, Phone 1800 138 422 or PO Box A252, Sydney South NSW 1235.
For further information or enquiries regarding your personal information, please contact our Privacy Compliance Officer at:
Address: The Privacy Officer, Dennis Family Corporation, 863 High Street, Armadale VIC 3143
Ph: 03 9573 1208